May vary by department.

Practices can check in telehealth appointments prior to the visit (as they would for an in-person visit).

Alternatively, practices can check in ALL telehealth appointments scheduled for that DOS at the beginning of session, then cancel check-in and Cancel/No Show appointments accordingly prior to EOD based on visit outcome.

• If front desk staff is available:
  • Request that Front Desk staff complete registration and check in the requested appointment via InBasket message, call to front desk, or verbal request
• If front desk staff is unavailable:
  • Provider may start the visit and document
  • Provider to contact Front Desk staff to notify them that they must complete Registration and Arrive the appointment the following business day
  • Once the appointment is arrived, the provider may complete documentation and close the encounter
  • Once the encounter is closed, a PSA may check-out the appointment
• Other strategies:
  • Every business day, PSAs run the DAR for the previous business day and review appointments with a status of “Scheduled”. PSAs should update appointment statuses accordingly:
    • Mondays: Run DAR for Friday-Sunday appointments
    • Tuesday-Friday: Run DAR for previous date of service
  • Providers can utilize the “dot system” on the Multi Provider Schedule to denote how the appointment status should be updated. The practice can choose colors to indicate a completed appointment that needs to be checked-in or that the patient no-showed for their after-hours or weekend appointment. The colors used can direct PSAs to take action on that appointment such as completing check-in or updating the status to No Show

• Clinician notes the desired follow-up window in the Switchboard comment section, then instructs patient to wait on after the end of telehealth visit for a practice staff member to check them out
• Staff listens for "chime" sound in Switchboard indicating clinician has left visit, then enters the visit to send patients lab slips and schedule any follow-up appointments they may need

• Currently available by opt-in only (by request of each practice location via governance group)
• Option A: Send all patients the provider's desired follow-up window, and direct them to call the practice's phone number
• Option B: Nudge only myPennMedicine-active patients to self-schedule their follow-up appointment