Have a connected health-related question you can't find the answer for on this site? We're here to help!

Option 1: You can place a "Telemedicine Support Form" ticket with IS. If you would like to talk to our team about your issue directly, please request office hour support in the free text section. The telehealth support team currently has virtual office hours at 8 am on Fridays but can usually accommodate other times if needed.

• If you are on the UPHS network: at https://uphsnet.uphs.upenn.edu/athenaselfservice/
• If you are not on the UPHS network:
  • Call 215-662-7474
  • Select the "UPHS Intranet Page" icon on the Penn Medicine Remote Access Portal at https://pennmedaccess.uphs.upenn.edu/, then select "IS Self Service"

Option 2: you can escalate your issue by emailing the Switchboard team directly at switchboard@pennmedicine.upenn.edu.

• Include the ticket number in the subject line; sometimes we get the same issue from multiple sources
• Be sure to "cc" the requestor so the Switchboard team can group reply with questions
• Indicate the role of the requestor (e.g. "MD in Rheum" or "Fellow in Cardiology")
• Screenshot from the requestor of the error or incorrect info. For anything related to an appointment, include specific provider, date, and patient, preferably by just screenshotting that part of Switchboard (we don't have a way to search Switchboard by MRN, for example)