Arc of pre-telehealth visit messaging
Confirmation messaging at time of appointment scheduling
Patients receive the following automated text and/or email upon appointment scheduling. Through these messages, patients can navigate to their customized Visit Guide:
Reminder messaging at 3 days pre-visit
Patients receive the following automated text and/or email 3 days before their visit. Through these messages, patients can navigate to their customized Visit Guide, which contains their BlueJeans link:
Reminder messaging at 10 minutes pre-visit
Patients receive the following automated text and/or email about 10 minutes before their visit. These messages contain their BlueJeans links.
Note: 10-minute messaging is only sent if a visit has been scheduled for at least 1 day.